Legal: Website terms of use

www.lineadirecta.comLínea Directa Aseguradora

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This section contains the conditions of use governing your use of the Direct Line website pages at www.lineadirecta.com (the "Site"). Please read the Legal wording and the Security and Privacy policy carefully every time you

Ownership

Pursuant to the provisions set out in Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico [Spanish Act 34/2002, July 11th, Information Society and E-commerce services], please note that the owner of the web site www.lineadirecta.com is Línea Directa Aseguradora S.A. Compañía de Seguros y Reaseguros with registered office in Tres Cantos (Madrid), calle Isaac Newton 7 and Tax Registration no. A-80871031, recorded in the Commercial Register of Madrid, volume 7,902, folio 41, page M-127697 (also referred to as Línea Directa).

Línea Directa has been registered and is supervised by the Spanish Ministry of Economy and by the Directorate General of Insurance and Pension Funds.

If you wish to contact Línea Directa, please call us at 902.123.123.

Customer care and Customers' Ombudsman

Línea Directa considers service quality to its Customers as one of its priorities and therefore in order to facilitate handling of claims that may arise it offers the following:

Customer Care Service which you may contact by telephone, fax, e-mail or in writing.
Ronda de Europa nº 7
28760 Tres Cantos (MADRID)
902 367 167
Fax: 902 123 237
E-Mail: Gestion_Clientes@LineaDirecta.es

Customer Ombudsman whom you may contact in second instance:
Apartado de correos nº 203, 28760. Tres Cantos. Madrid
Teléfono: 902 123 235
Fax: 902 123 236
E-Mail: defensor@lineadirecta.es

The maximum time taken to handle a complaint or a claim by the Customer Care Service or by the Ombudsman is two months.

Additionally, pursuant to the provisions of Section 9 of ECO ORDER/734/2004, March 11th, we provide you next with the Customer Defence Regulations of LINEA DIRECTA.

In the event of any disagreement with the outcome or if the two-month period has elapsed without having obtained a reply, the claimant may file a complaint or claim at:

Comisionado para la Defensa del Asegurado y del Partícipe en Planes de Pensiones [Commissioner for the Defence of Insured Parties and Pension Fund Participants], by submitting a claim form to the following address:

de la Castellana 44
28046 Madrid

Acceptance of legal notice

Access to this web site or its use in any manner implies full acceptance of all the terms contained hereunder. Línea Directa hereby reserves the right to amend the contents of this Notice at any time. Therefore, the User will be solely responsible for reading the current version of this Legal Notice each time he enters the web site; in the event that the User disagrees with any of the terms or conditions set out hereunder, he should refrain from using this web site.

Being Insured implies acceptance of the General and Particular Conditions of the Insurance Policy taken out with Línea Directa.

Purpose

By means of its web site www.lineadirecta.com Línea Directa provides its Users access to different contents, service, information and data (the 'contents') made available by Línea Directa or by third party contents and services providers. Línea Directa hereby reserves the right to modify at any moment the presentation, layout and localisation of the web site as well as the contents, products and services thereunder.

Access Terms

Access to the web site is open to all and free of charge. However, the use of certain services requires prior verification by introducing the user name and password.

When access to certain contents or the use of a specific service requires the use of personal data, the Users or Partners will guarantee that they are reliable, accurate, authentic and currently in force. Línea Directa will conduct the automated treatment of this data as it may be necessary in view of their nature or purpose, subject to the terms and conditions of the Privacy and Security Policy..

Secure environment

These pages use a secure environment to allow you to buy Línea Directa's products and services securely by means of a data encryption system that protects your communications with us.

The customer may verify that he is in a secure environment by checking the padlock icon displayed at the bottom of your browser window.

The products and services offered by Línea Directa in this web site may be requested and/or bought on-line by our clients by the use of a system of passwords provided by Línea Directa which protects identities and the confidentiality of the transactions.

Passwords

Línea Directa requires passwords for the access to certain services. The User will be solely responsible for ensuring that these passwords remain confidential. Therefore, he will be solely liable for the contents and activities conducted from his account or with his password and he must adopt the necessary safety measures, for example, undertaking to keep his access code secret or acting prudently when logging out of the community in each session, etc.

User Registration

Línea Directa hereby informs the Users that this offer of Products and Services available at the web site is solely and exclusively applicable to Spanish residents that take out a car insurance policy for a vehicle which is used in Spain, in the understanding that a vehicle habitually used in Spain is the one which has a Spanish licence plate. In other words, regardless of the language used in the web site you should not consider that this offer is addressed to vehicles registered outside the territory of Spain.

Interacting with any of the services offered on this web site by the user who does not meet with the above requirements is under sole liability to release Línea Directa of any liability thereof; Línea Directa may refuse a customer's right to register as soon as it becomes known that the user does not meet the aforementioned requirements.

Línea Directa may at its sole discretion, refuse, withdraw, suspend and/or block at any moment and without prior notice access to contents or to the provision of services for those registered Users of Línea Directa who breach this Legal Notice.

Terms of Use

The User hereby agrees to make an adequate and lawful use of the web site and of its contents and services pursuant to the current applicable legislation from time to time, to this Legal Notice, morals and commonly accepted good practices and public policy rules. The User or the Insurer will refrain from:

  1. The non-authorised use or fraudulent use of the web site and/or its contents for illegal or prohibited purposes of effects under this Legal Notice which may damage third party rights or interests or which in any manner may damage, invalidate, overload, deteriorate or prevent the normal operation of the services or the documents, files and any contents stored in any computer equipment;
  2. Access or try to access restricted resources or areas of the web site without meeting the requirements for such access;
  3. Provoke damages in the hardware of software systems of the web site without meeting the requirements for such access;
  4. Introduce or disseminate computer viruses in the network or any other software or hardware that may cause damage to the software or hardware of Línea Directa, its suppliers or third parties;
  5. Attempt to access, use and/or manipulate data from Línea Directa or from third parties or suppliers;
  6. Reproduce, copy, distribute, allow public access by any means of public communication system, transform or modify contents unless the holder of corresponding rights thereof has granted its consent or it is legally allowed;
  7. Suppress, conceal or manipulate intellectual or industrial property notices or other data which identify the rights of Línea Directa or third parties incorporated to those contents, or tamper with the technical protection devices or any information mechanisms that may be inserted in the contents;
  8. Obtain or attempt to obtain contents using systems or procedures other than the ones which, as the case may be, have been made available to this purpose or which are expressly indicated in the web page where the contents are located or which generally are used on the Internet because they do not entail any risk of damage or shutdown of the web site and/or the contents;
  9. In particular, by way of reference only but not limited to the provisions below, the User agrees to refrain from transmitting, disseminating or providing third parties with information, data, contents, messages, graphs, drawings, sound and/or image files, photographs, recordings, software and in general any type of material which are contrary to the laws, moral, public policy and in general to use them in the manner established by these general terms and conditions.

Liability

Operating Liability

Línea Directa does not guarantee on-going access nor adequate viewing, downloading or use of the elements and information included in the web site pages of Línea Directa, which may be prevented, hindered or interrupted by factors or circumstances outside its control.

Línea Directa ensures that the information and documents included in this web site are exact and reliable, however it does not guarantee that they are accurate, exhaustive or current, being fully released from any liability thereof.

Liability for contents not belonging to Línea Directa

Liability or accuracy of contents, information, representations and/or the quality of services or contents offered rests with each user or specific organization which has effectively posted them.

Línea Directa will provide its users with an email address DepartamentoLegal@lineadirecta.es so that any person who is affected by the activity of other users may report the source of the acts and information which it considers illegal or which may be detrimental to third party or its own rights.

Liability for Damages

Línea Directa will not be held liable for damages, losses, claims or expenses arising from:

  1. interferences, interruptions, failures, omissions, telephone breakdowns , delays, blockages or disconnections of the electronic system operation arising from deficiencies, overload or errors in telecommunication lines or networks or for any reason outside the control of Línea Directa;
  2. Illegal interference by means of malicious programmes of any nature and by any means of communication whatsoever, such as computer viruses or other procedures;
  3. inadequate or undue abuse of the web pages of Línea Directa;
  4. security or surfing errors generated by any malfunctioning of the browser or the use of earlier versions of the same. The administrators of Línea Directa hereby reserve the right of withdrawing fully or in part any content or information in the web.
    Línea Directa is hereby fully released of any and all damages arising from the use of services and contents by the Users or Insurers which may arise from information supplied by users to other users about themselves not being accurate, current, exhaustive and/or authentic and in particular, albeit exclusively not limited to, damages of any nature which may arise from impersonating a third party caused by a user in any type of communication made through the portal.

Hyperlinks and Links

Línea Directa will provide the Users and Insurers with hypertext links which allow them to access web sites and/or pages belonging/managed by third parties.

Línea Directa verifies that the contents existing in those pages at the time in which a link to them is created, which it does on good faith, that the contents comply with the applicable legislation. However, under no circumstance will Línea Directa be held liable, approve or consider as its own the products, services, contents, information, data, files, and any material existing in web pages and will not control or be held liable, approve or consider as its own any amendments to the said materials.

Línea Directa does not guarantee and will not be held liable by any account of damages of any nature arising from:

  1. Functionality, availability, access or continuity of linked sites;
  2. Maintenance of information, contents and services existing at the sites or which by any reason are linked between them;
  3. Providing or relaying the information, existing contents and services at the linked sites;
  4. Quality, lawfulness, reliability and usefulness of the information, existing contents and services of linked sites in the same terms and scope regarding contents and services provided to third parties through the portal.

Línea Directa will not be held liable for damages caused to the User or the Insurer following any consultation or use of contents or services offered by a web page which is accessed by any link system included in the portal www.lineadirecta.com.

Notwithstanding, if it is considered appropriate by Línea Directa due to a judicial or administrative order, it will suppress any links to those web pages which breach the current legislation and/or breach third party rights.

In the event that a User considers that any of the sites included in the search results includes illegal information and wishes such link to be cancelled, he should contact us at the following email address: atencion_al_cliente@lineadirecta.es.

Intellectual and Industrial Property

Intellectual and Industrial Property

The User hereby acknowledges and accepts that all trademarks, commercial names or distinctive signs, any and all industrial and intellectual property rights concerning the contents and/or any other elements included in the web page are solely owned by Línea Directa and/or third parties who have an exclusive right to use them in commerce.

Under no circumstance will the web site be implicated to make any kind of waiver, conveyance, licence or total or partial assignment of any of those rights, unless otherwise expressly stated. This web site Legal Notice does not grant its Users or Insured Parties any other right of use, modification, exploitation, reproduction, distribution or public dissemination of the web site and/or its Content other than the ones expressly established hereunder. Any other use or exploitation of whatever rights will be subject to prior and express authorization expressly granted to that purpose by Línea Directa or the third party holding the rights in question.

In the event that any User, Insured or third party considers that whatever contents of the web site owned by the Línea Directa breaches its intellectual or industrial property rights, it must submit a communication to atencion_al_cliente@lineadirecta.es with the following information:

  1. Identification data and contact information of the claimant or his legal representative.
  2. Documentation which establishes that the claimant is the effective owner of the infringed rights.
  3. Detailed description of the rights which have been allegedly breached by Línea Directa as well as their exact location within the web page www.lineadirecta.com.
  4. Express representation by the claimant that the contents have been used without consent by the holder of the allegedly infringed rights.

Domain names

In the sense of the preceding paragraph, domain names www.lineadirecta.com, www.lineadirecta.es and any other ones which may be used to access directly this web site are fully owned by Línea Directa Aseguradora S.A. o de las sociedades matrices o participadas.

Any unauthorised use without the required permission will entail a breach of the rights granted by virtue of their registration and will lead to legal proceedings.

Copyright

Content, texts, photographs, designs, logos, images, software, source code and in general any existing intellectual creation on the site, and the whole site as a multimedia artistic work, are fully protected by copyright legislation concerning intellectual property.

Línea Directais the proprietor of the elements which make up the graphic design of the web page, menus, navigation buttons, HTML code, texts, images, textures, charts and other content of the web page, or otherwise it has secured the required authorization to use such elements.HTML, los textos, imágenes, texturas, gráficos y cualquier otro contenido del sitio Web o, en cualquier caso dispone de la correspondiente autorización para la utilización de dichos elementos.

The contents included in the aforementioned web page may not be reproduced in full or in part, nor transmitted or recorded by any information retrieval system, under any support or media unless the Entity has granted its prior authorization in writing.

Likewise, its is forbidden to suppress, conceal or manipulate the copyright notice or other data identifying the rights of Línea Directa, as well as the technical protection devices or any other information mechanisms which may be included in these contents.

Personal Use

Línea Directa hereby authorises the Users and Insured Parties to use, visualise, print, download and store the contents and/or elements included in the web page solely for their own personal use; provided further that they mention the source and/or their author and that where applicable the copyright symbol and/or industrial property notices are adequately displayed.copyright y/o notas de propiedad industrial de sus titulares.

It is totally forbidden to use such elements, their reproduction, communication and/or distribution for commercial or profit purposes as well as their modification, alteration or decompilation.

For any use other than the one expressly permitted hereunder it will be necessary to secure prior written consent by the holder of those rights.

Reservation of legal actions

The User of the web site hereby agrees to abide by the aforementioned rights and to avoid any action which may damage them; notwithstanding, Línea Directa hereby reserves its right to exercise any and all legal actions it may be entitled to in order to defend its intellectual and industrial property rights.

Notwithstanding the foregoing, Línea Directahereby reserves the right to refuse or prevent access to the Portal and/or the services offered without prior notice as it or a third party considers fit to those Users who breach this Legal Notice and/or its particular conditions which, where appropriate, may apply.

Term and Termination

The provisions of services under this web page and all other services related thereto are rendered for an indefinite period of time. Notwithstanding, Línea DirectaDirecta may terminate or suspend any of the portal services and/or any other Services. Wherever possible, Línea Directawill notify termination or suspension of the service at the web site and of the other Services.

Force Majeure

None of the Parties will be held liable for the lack of performance or delay in the discharge of any of their respective obligations acquired by virtue of this Legal Notice and of the Services provided by Línea Directaif such default or delay is due to force majeure or an Act of God in the terms established by Spanish case law, i.e., natural catastrophes, failure in transmission of IPIP packages, war, siege, civil disturbances, transport strikes, power failures or any other exceptional measures adopted by the administrative or executive authorities.

Confidentiality

Any and all information which the parties may notify or provide to the other, or which they may have access to, will be treated as confidential and may not be disclosed, shown, reproduced, copied, discussed with third parties or used by any of the parties for other purposes.

Applicable law and jurisdiction

This Legal Notice is governed by Spanish Law. Insofar as the law allows it, the parties here to waive their right to any other jurisdiction they may be entitled to and agree to refer to the jurisdiction of the Courts and Tribunals of the city of Madrid.

© 2013 Línea Directa Aseguradora, S.A.