If you’ve been affected by the DANA, Línea Directa is here to help.

To complete the claim with the Consorcio you will need a copy of your policy and the paid receipt corresponding to the date on which the damages occurred.

Below, we explain how to do it step by step from Your Customer Area:

Once logged in, you must select the policy for which you want the documentation.
Go to the Documentation and Receipts sections.
And once there, select and download the documents you need (duplicate receipt and copy of your policy)

This information will be updated with possible changes new measures or developments arising from the management of the catastrophe by the authorities and the Consorcio de Compensación de Seguros (CCS).

Línea Directa would like to express our sincere condolences to those who have lost loved ones during this difficult situation, and we sympathise with all those affected. 

If you have been harmed by DANA, we want to help you:

  • This is our dedicated telephone number to assist you 918 079 990 after this DANA. We are available 7 days a week and with extended hours from 8 a.m. to 10 p.m.
  • In addition, below you will find information of interest that we will update.

You can contact us by telephone at 918 079 990 or via Línea Directa Te Atiende, and we’ll help you with whatever you need. 

Línea Directa would like to express our sincere condolences to those who have lost loved ones during this difficult situation, and we sympathise with all those affected. 

If you’ve been impacted by the DANA, we’re here to assist you every step of the way.

It’s important to know that in the case of natural disasters like this, the “Consorcio de Compensación de Seguros” is responsible for covering damages to property and individuals.

Therefore, if you have suffered personal injuries, or if your vehicle or home has been affected, here are the steps to follow to effectively manage your claim:

  1. You’ll need to start a claim with the Consorcio directly by calling 900 222 665 or online.

  2. Once the claim is opened, the adjuster assigned by the Consorcio will contact you to arrange a visit to examine and assess the damage.


To help the processing of your claim, it’s important to:  

  • Take photographs of any damage to your home or vehicle. If possible, keep the remains of the damaged goods.  
  • Keep any receipts for urgent repairs.


Remember, you’ll also need to provide a copy of your policy and the payment receipt corresponding to the date when the damages occurred. You can find this information in your Customer Area or the Línea Directa App.

Although it´s usual in these types of situations to establish a maximum period of 7 days following the occurrence of the incident to submit requests, the Consorcio will as an exceptional measure continue to process such requests after this period.

As a Línea Directa customer, we’re here to support you through this process and answer any questions you may have. Additionally, we want you to know that we offer psychological assistance for you and your family, because your well-being is our priority at this time.

You can also contact us on Twitter at Línea Directa Te Atiende, and we’ll help you with whatever you need.