902 325 325

Customer service

what would you like to do?

Contact by phone

Contact by email

Contact by fax

Postal Address

Complaints and
Objections mailbox

Contact us by phone

English language Services in english

Car & Motorbike Insurance Sales & Customer Services
902 325 325
9am-7pm (Monday to Friday)
(From outside Spain)
00 34 91 807 82 05
9am-1pm (Saturday)
Car & Motorbike Insurance Claims
902 326 326
9am-5.30pm (Monday to Friday)
(From outside Spain)
00 34 91 807 82 07
Car & Motorbike Breakdown & Travel Assistance
900 120 123
(24 hours, 365 days)
(From outside Spain)
mobiles
00 34 91 807 42 56
landline
00 800 80 120 123
(24 hours, 365 days)
Motorbike Technical Equipment
902 123 371
9am-7pm (Monday to Friday)
Mechanical Assistance
902 105 292
(24 hours, 365 days)
Company & Comercial Vehicles Sales & Customer Services
902 123 196
9am-9pm (Monday to Friday)
9am-3pm (Saturday)
Motor Fines Management
902 123 531
9am-7pm (Monday to Friday)
9am-1pm (Saturday)
Motor Legal Assistance Service
902 400 613
8am-10pm (Monday to Friday)
(For emergency legal consultations)
902 400 617
(24 hours, 365 days)
Home Insurance Sales & Customer Services
902 123 586
9am-7pm (Monday to Friday)
9am-1pm (Saturday)

German language Kundenservice auf deutsch

Verkauf und Kundenservice
902 123 540
9am-7pm (montags bis freitags)
9am-1pm (samstags)
Schadensabteilung
902 123 540
9am-5:30pm (montags bis freitags)
(Aus dem ausland)
00 34 91 807 82 06
Pannen- und Unfallhilfe
900 123 013
(24 Std, 365 Tage im Jahr)
(Aus dem ausland)
Mobiltelefone
00 34 91 807 42 58
Festnetzanschlüsse
00 800 120 80 123
(24 Std, 365 Tage im Jahr)

Contact by fax

Cars - Customer Service & Sales
902 123 038
Motorbikes - Customer Service & Sales
902 123 998
Claims
902 123 504
From abroad
800 12330123

Postal addresses

Línea Directa Aseguradora
Ronda de Europa, nº 7, C.P. 28760 Tres Cantos. Madrid.

Business
Apartado de Correos 151, C.P. 19200 Azuqueca de Henares. Guadalajara.

Claims
Apartado de Correos 83, C.P. 19200 Azuqueca de Henares. Guadalajara.

Customer Service
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.

Motorbikes
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.

Home
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.

Breakdown Assistance Invoices
LÍNEA DIRECTA ASISTENCIA S.L.U.
Parque Empresarial Cerro de los Gamos.
Camino Cerro de los Gamos, 1 Edificio 5-6, Planta 3.
C.P. 29224 Pozuelo de Alarcón. Madrid

Complaints and Objections mailbox

If you're not satisfied, we want to help you

Before submitting formal* objection or complaint you can contact us in order to give you a quick reply to your incident.

By calling our phone numbers:
Calling our phone numbers

Or you can tell us what happened to you and we'll call you back as soon as possible:
Car Supervision
Home Supervision

*If you are not satisfied with the Company's decision, please note that Línea Directa Aseguradora, S.A. has a Complaints and Objections Department and a Financial Ombudsman, whose aim is to process and resolve our customers' complaints and objections, all in accordance with the provisions of Ministerial Order ECO 734/2004, of 11 March, and its own operating regulations, for which purpose we inform you of the procedure to be followed.

Complaints and claims

Information on the Objections and complaints procedure

Who can complain

  • Insured persons, policyholders and beneficiaries of insurance purchased with LINEA DIRECTA ASEGURADORA, S.A.
  • Third parties affected by claims arising from insurance contracts signed with LINEA DIRECTA ASEGURADORA, S.A.

When to complain

An objection or complaint can be made when it is considered that any decision adopted by LINEA DIRECTA ASEGURADORA, S.A. does not respect the rights corresponding to the contract signed, provided that:

  • There is a formal decision by LINEA DIRECTA ASEGURADORA, S.A. that denies what the insured person believes corresponds to them or an inactivity of sufficient importance to consider that their rights have been infringed.
  • It does not involve a question submitted or already resolved by a court, or an administrative or arbitrator’s decision.

We want to provide the best service

The Objections and Complaints Department is not a service designed to resolve doubts or incidents related to the purchase, modification and payment of insurance or claims management, for which the Company has dedicated telephone numbers. Contact by phone

How to complain

  • The complaint or objection must be made in writing, stating the personal details, address, policy number and the facts that justify the complainant's claim and including their signature in the aforementioned document.
  • The complaint or objection shall be addressed to the Objections and Complaints Department at LINEA DIRECTA ASEGURADORA, S.A.:

    By post:
    Línea Directa Objections and Complaints
    Ronda de Europa nº 7
    28760 Tres Cantos (MADRID)

    By email:

    In accordance with the provisions of Law 59/2003, of 19 December, on Electronic Signatures, or by including a signature of the complainant in the aforementioned email, which you can also use for any additional clarification or query relating to them.

    IN ORDER FOR AN OBJECTION OR COMPLAINT TO BE ADMITTED, THE FORM MUST BE
    SIGNED BY THE COMPLAINANT.

    ONCE SIGNED IT CAN BE SENT BY EMAIL TO:

    reclamaciones@lineadirecta.com

    Steps to follow:

    • To send a written Objection or Complaint, it is essential to print it, sign it and, after scanning it as a PDF document, send it to the aforementioned email address.
    • To send the Objection or Complaint form, available on the website, it is essential to print it, sign it and, after scanning it as a PDF document, send it to the aforementioned email address.

    Everything related to our Objections and Complaints procedure and policy is available below in the attached document.