If you’ve been affected by the DANA, Línea Directa is here to help.
This information will be updated with possible changes new measures or developments arising from the management of the catastrophe by the authorities and the Consorcio de Compensación de Seguros (CCS).
Línea Directa would like to express our sincere condolences to those who have lost loved ones during this difficult situation, and we sympathise with all those affected.
If you have been harmed by DANA, we want to help you:
- This is our dedicated telephone number to assist you 918 079 990 after this DANA. We are available with extended hours from Mondays to Fridays from 9 a.m. to 8 p.m and Saturdays from 9 a.m. to 3 p.m.
- In addition, below you will find information of interest that we will update.
If you need help accessing and downloading the information requested by the Consorcio, we provide you with the needed instructions.
In the case of natural catastrophes like this, with flooding, flash floods or overflows, it is the Consorcio de Compensación de Seguros (CCS) which is responsible for covering damages to property and people.
Therefore, if you have suffered personal injury or your vehicle or home has been affected, in the “Consorcio's Information” section we detail the steps to take so you can manage your claim with the Consorcio.
If you have suffered any other form of damage, contact us.
We can also help you through our account on X (formerly Twitter) Línea Directa Te Atiende (@LineaDirectaATC).
Therefore, if you have suffered personal injury or your vehicle or home has been affected, in the “Consorcio's Information” section we detail the steps to take so you can manage your claim with the Consorcio.
If you have suffered any other form of damage, contact us.
We can also help you through our account on X (formerly Twitter) Línea Directa Te Atiende (@LineaDirectaATC).
As a customer of Línea Directa, we are at your disposal to support you in this process and resolve any concerns you may have.
The post DANA helpline telephone number is 918 079 990, we are available with extended hours from Mondays to Fridays from 9 a.m. to 8 p.m and Saturdays from 9 a.m. to 3 p.m.
Furthermore, we want you to know that we offer psychological help on the same telephone number for you and your family if you have been affected by the DANA, because your well-being is our priority at this time.
Remember that you will also have to provide your policy documentation during your claims with the Consorcio. Access your Customer Area and download the summary of your policy in the “Documentation” section and copy of your receipt in “Receipts”.
The post DANA helpline telephone number is 918 079 990, we are available with extended hours from Mondays to Fridays from 9 a.m. to 8 p.m and Saturdays from 9 a.m. to 3 p.m.
Furthermore, we want you to know that we offer psychological help on the same telephone number for you and your family if you have been affected by the DANA, because your well-being is our priority at this time.
Remember that you will also have to provide your policy documentation during your claims with the Consorcio. Access your Customer Area and download the summary of your policy in the “Documentation” section and copy of your receipt in “Receipts”.
If you had a rental property and if indicated in your policy, you could receive compensation for that income loss under the conditions set out in the policy as regards the rental amount, days, etc.
If your Home Insurance includes uninhabitability coverage, the company will help you look for temporary lodgings that will be paid by the Consorcio under the conditions set out in the insurance policy.
Yes, apart from the compensation you may receive from the Consorcio for the damage to your car or home, you can access public aid provided by the public administrations, whether it is the Comunidad Autónoma, the central government or the European Union.
The sum of the compensation received from the Consorcio and the public aid to which you have access must not exceed the value of the suffered damages.
You can find further information here.
The sum of the compensation received from the Consorcio and the public aid to which you have access must not exceed the value of the suffered damages.
You can find further information here.
No, the compensation and public aid received in this situation are exempt from taxes, both income tax and corporate tax.
You can find further information here.
You can find further information here.
Both the authorities and road assistance companies are removing the trapped and piled up vehicles in streets, garages and roads and transferring them to scrap yards, open spaces and other securely guarded areas that have been put in place for this purpose. The vehicles that arrive at these storage areas are recorded by the loss adjusters in order to identify them and contact their owners, and to make the loss adjustment in that same location to determine the compensation.
If your vehicle is in a private garage you can contact your insurance company for its removal.
If your vehicle is in a private garage you can contact your insurance company for its removal.
Yes, it is advisable to document all the damage by means of photographs and videos, including the water level reached in the vehicle or on the walls of the home.
To prevent problems in the claim and the payment of compensation, it is recommended not to cancel the insurance policy nor deregister the vehicle at the Dirección General de Tráfico until it has been assessed and the compensation received.
Yes, furthermore, if the garage that you choose is reasonably close to the place where it was damaged, the Consorcio will assume the cost of towing it.
No, this vehicle collection service is completely free. In the case of Línea Directa, no recovery truck driver will charge customers. Therefore, if this recovery truck service is carried out either by Línea Directa or the Consorcio, there will be no cost to the insured of the company. In case of doubt, contact us.
You must make the claim directly by telephone by calling 900 222 665 or via internet.
Be patient, the Consorcio’s website may be very busy at this time.
Be patient, the Consorcio’s website may be very busy at this time.
In addition to your personal details and your contact details (telephone and email address), when you contact the Consorcio to make the claim, you should have the following information at hand:
- The bank account number (IBAN) where you want to receive the compensation
- A copy of your policy and paid receipt corresponding to the date on which the damage occurred. You can find this information in your Customer Area.
- If the damage is to a vehicle:
- Vehicle make, model and registration number of the damaged vehicle.
- If your vehicle is already in a garage, the full address of the garage (name, address and telephone number).
- If the damage is to a home:
- The complete address of the damaged home.
Although a maximum period of 7 days from when the incident took place is usually established for requesting the compensation in these types of situations, in the case of this DANA and as an exceptional measure, the Consorcio will continue to attend to the requests of those affected after this period.
Once the claim is completed and registered, you will be sent an email from the Consorcio to the email address that you have provided with a registration number for the claim. Remember to check your SPAM folder.
You can follow your claim on the Consorcio’s website using your registration number received by email and your ID number.
You can follow your claim on the Consorcio’s website using your registration number received by email and your ID number.
- If it is a home:
The Consorcio will compensate you as if you were the insured party, on the basis of the policy that you have taken out. It takes into consideration the property that you have insured and the capital limits and the other insurance contract conditions. This amount is called the “insured capital” or “insured sum” and you can refer to your Home policy to know what it is. For example, if your home is insured with the value of €150,000, that is the maximum amount that you will receive from the Consorcio, once the damages have been assessed. - If it is a vehicle:The Consorcio will compensate you again taking into consideration the conditions that you have contracted on your home policy.
In the event that the Consorcio loss adjusters declare it a total loss, the Government has announced that those affected will receive compensation equal to the GANVAM market value of the vehicle plus a 20% improvement. This market value takes into account the make, model and age of the vehicle. Thus, for example, if the market value of your car is 10,000 euros, you will receive compensation of € 12,000.
The Consorcio has now started to process the car and home damage claims and to make the first payments to those affected and will continue to pay the rest of the compensation, as the received cases are processed and resolved. In any event, it is possible that delays may occur in some cases due to the magnitude of the catastrophe.
It is advisable to wait for the loss adjuster to assess the vehicle or the home, as they are experts in damages caused by extraordinary flooding and it is they who must study and assess the repair that the vehicle or home needs.
You can also contact us on Twitter at Línea Directa Te Atiende, and we’ll help you with whatever you need.
Línea Directa would like to express our sincere condolences to those who have lost loved ones during this difficult situation, and we sympathise with all those affected.
If you’ve been impacted by the DANA, we’re here to assist you every step of the way.
It’s important to know that in the case of natural disasters like this, the “Consorcio de Compensación de Seguros” is responsible for covering damages to property and individuals.
Therefore, if you have suffered personal injuries, or if your vehicle or home has been affected, here are the steps to follow to effectively manage your claim:
You’ll need to start a claim with the Consorcio directly by calling 900 222 665 or online.
- Once the claim is opened, the adjuster assigned by the Consorcio will contact you to arrange a visit to examine and assess the damage.
To help the processing of your claim, it’s important to:
- Take photographs of any damage to your home or vehicle. If possible, keep the remains of the damaged goods.
- Keep any receipts for urgent repairs.
Remember, you’ll also need to provide a copy of your policy and the payment receipt corresponding to the date when the damages occurred. You can find this information in your Customer Area or the Línea Directa App.
Although it´s usual in these types of situations to establish a maximum period of 7 days following the occurrence of the incident to submit requests, the Consorcio will as an exceptional measure continue to process such requests after this period.
As a Línea Directa customer, we’re here to support you through this process and answer any questions you may have. Additionally, we want you to know that we offer psychological assistance for you and your family, because your well-being is our priority at this time.
You can also contact us on Twitter at Línea Directa Te Atiende, and we’ll help you with whatever you need.