917 002 006

Contact - Línea Directa Aseguradora Expats

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Contact Phone to English Expats in Spain

Contact by email

Contact by fax

Postal Address

Complaints and
Objections mailbox

English languageContact telephone numbers -

Car Insurance

Telephone number Service Opening hours
917 002 006 Sales & Customer Services 9am-7pm (Monday to Friday)
00 34 917 002 006 (From outside Spain) 9am-1pm (Saturday)
919 180 007 Claims Management Service 9am-5.30pm (Monday to Friday)
00 34 919 180 007 (From outside Spain)  
919 171 171 Car Breakdown & Travel Assistance (24 hours, 365 days)
00 34 919 171 171 (From outside Spain) (24 hours, 365 days)
919 180 027 Mechanical Assistance (24 hours, 365 days)
919 180 008 Company & Comercial Vehicles Sales &
Customer Services
9am-9pm (Monday to Friday
9am-3pm (Saturday)
919 180 017 Motor Fines Management 9am-7pm (Monday to Friday)
9am-1pm (Saturday)
919 180 022 Motor Legal Assistance Service 8am-10pm (Monday to Friday)
00 34 919 180 020 (For emergency legal consultations) (24 hours, 365 days)

English languageContact telephone numbers -

Motorbike Insurance

Telephone number Service Opening hours
917 002 006 Sales & Customer Services 9am-7pm (Monday to Friday)
00 34 917 002 006 (From outside Spain) 9am-1pm (Saturday)
919 180 007 Claims Management Service 9am-5.30pm (Monday to Friday)
00 34 919 180 007 (From outside Spain)  
919 171 171 Motorbike Breakdown & Travel Assistance (24 hours, 365 days)
00 34 919 171 171 (From outside Spain) (24 hours, 365 days)
919 180 024 Motorbike Technical Equipment 9am-7pm (Monday to Friday)
919 180 041 Technical Equipment Coverage Helmet 9am-7pm (Monday to Friday)
919 180 027 Mechanical Assistance (24 hours, 365 days
919 180 008 Company & Comercial Vehicles Sales &
Customer Services
9am-9pm (Monday to Friday
9am-3pm (Saturday)
919 180 017 Motor Fines Management 9am-7pm (Monday to Friday)
9am-1pm (Saturday)
919 180 022 Motor Legal Assistance Service 8am-10pm (Monday to Friday)
00 34 919 180 020 (For emergency legal consultations) (24 hours, 365 days)

English language Contact telephone numbers -

Home Insurance

Telephone number Service Opening hours
917 002 010 Sales & Customer Services 9am-7pm (Monday to Friday)
9am-1pm (Saturday)
00 34 917 002 010 (From outside Spain) 9am-7pm (Monday to Friday
9am-1pm (Saturday)
917 002 010 Claims Management Service (24 hours, 365 days)
00 34 917 002 010 (From outside Spain) (24 hours, 365 days)
919 152 123 Door Opening Service (24 hours, 365 days)
919 152 123 Medical or Health Assistance (24 hours, 365 days)
919 152 123 IT Assistance 9am-7pm (Monday to Friday)
919 152 123 Legal Assistance 9am-7pm (Monday to Friday)
919 152 123 Additional Repairs 9am-7pm (Monday to Friday)

deutsche SpracheTelefon Service Geschäftszeiten -

Auto- und Motorradversicherung

Telefon Service Geschäftszeiten
917 701 778 Verkauf und Kundenservice 9am-7pm (montags bis freitags)
9am-1pm (samstags)
917 701 778 Schadensabteilung 9am-5:30pm (montags bis freitags)
00 34 917 701 778 (Aus dem ausland)  
919 170 170 Pannen- und Unfallhilfe (24 Std, 365 Tage im Jahr)
00 34 919 170 170 (Aus dem ausland) (24 Std, 365 Tage im Jahr)

Contact by fax

Cars - Customer Service & Sales
902 123 038
Motorbikes - Customer Service & Sales
902 123 998
Claims
902 123 504
From abroad
800 12330123

Postal addresses

Línea Directa Aseguradora
Ronda de Europa, nº 7, C.P. 28760 Tres Cantos. Madrid.

Business
Apartado de Correos 151, C.P. 19200 Azuqueca de Henares. Guadalajara.

Claims
Apartado de Correos 83, C.P. 19200 Azuqueca de Henares. Guadalajara.

Customer Service
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.

Motorbikes
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.

Home
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.

Breakdown Assistance Invoices
LÍNEA DIRECTA ASISTENCIA S.L.U.
Parque Empresarial Cerro de los Gamos.
Camino Cerro de los Gamos, 1 Edificio 5-6, Planta 3.
C.P. 29224 Pozuelo de Alarcón. Madrid

Complaints and Objections mailbox

If you're not satisfied, we want to help you

Before submitting formal* objection or complaint you can contact us in order to give you a quick reply to your incident.

By calling our phone numbers:
Calling our phone numbers

Or you can tell us what happened to you and we'll call you back as soon as possible:
Car Supervision
Home Supervision

*If you are not satisfied with the Company's decision, please note that Línea Directa Aseguradora, S.A. has a Complaints and Objections Department and a Financial Ombudsman, whose aim is to process and resolve our customers' complaints and objections, all in accordance with the provisions of Ministerial Order ECO 734/2004, of 11 March, and its own operating regulations, for which purpose we inform you of the procedure to be followed.

Complaints and claims

Information on the Objections and complaints procedure

Who can complain

  • Insured persons, policyholders and beneficiaries of insurance purchased with LINEA DIRECTA ASEGURADORA, S.A.
  • Third parties affected by claims arising from insurance contracts signed with LINEA DIRECTA ASEGURADORA, S.A.

When to complain

An objection or complaint can be made when it is considered that any decision adopted by LINEA DIRECTA ASEGURADORA, S.A. does not respect the rights corresponding to the contract signed, provided that:

  • There is a formal decision by LINEA DIRECTA ASEGURADORA, S.A. that denies what the insured person believes corresponds to them or an inactivity of sufficient importance to consider that their rights have been infringed.
  • It does not involve a question submitted or already resolved by a court, or an administrative or arbitrator’s decision.

We want to provide the best service

The Objections and Complaints Department is not a service designed to resolve doubts or incidents related to the purchase, modification and payment of insurance or claims management, for which the Company has dedicated telephone numbers. Contact by phone

How to complain

  • The complaint or objection must be made in writing, stating the personal details, address, policy number and the facts that justify the complainant's claim and including their signature in the aforementioned document.
  • The complaint or objection shall be addressed to the Objections and Complaints Department at LINEA DIRECTA ASEGURADORA, S.A.:

    By post:
    Línea Directa Objections and Complaints
    Ronda de Europa nº 7
    28760 Tres Cantos (MADRID)

    By email:

    In accordance with the provisions of Law 59/2003, of 19 December, on Electronic Signatures, or by including a signature of the complainant in the aforementioned email, which you can also use for any additional clarification or query relating to them.

    IN ORDER FOR AN OBJECTION OR COMPLAINT TO BE ADMITTED, THE FORM MUST BE
    SIGNED BY THE COMPLAINANT.

    ONCE SIGNED IT CAN BE SENT BY EMAIL TO:

    reclamaciones@lineadirecta.com

    Steps to follow:

    • To send a written Objection or Complaint, it is essential to print it, sign it and, after scanning it as a PDF document, send it to the aforementioned email address.
    • To send the Objection or Complaint form, available on the website, it is essential to print it, sign it and, after scanning it as a PDF document, send it to the aforementioned email address.

    Everything related to our Objections and Complaints procedure and policy is available below in the attached document.