Línea Directa Aseguradora
Ronda de Europa, nº 7, C.P. 28760 Tres Cantos. Madrid.
Business
Apartado de Correos 151, C.P. 19200 Azuqueca de Henares. Guadalajara.
Claims
Apartado de Correos 83, C.P. 19200 Azuqueca de Henares. Guadalajara.
Customer Service
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.
Motorbikes
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.
Home
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.
Breakdown Assistance Invoices
LÍNEA DIRECTA ASISTENCIA S.L.U.
Parque Empresarial Cerro de los Gamos.
Camino Cerro de los Gamos, 1 Edificio 5-6, Planta 3.
C.P. 29224 Pozuelo de Alarcón. Madrid
Before submitting formal* objection or complaint you can contact us in order to give you a quick reply to your incident.
By calling our phone numbers:
Calling our phone numbers
Or you can tell us what happened to you and we'll call you back as soon as possible:
Car Supervision
Home Supervision
*If you are not satisfied with the Company's decision, please note that Línea Directa Aseguradora, S.A. has a Complaints and Objections Department and a Financial Ombudsman, whose aim is to process and resolve our customers' complaints and objections, all in accordance with the provisions of Ministerial Order ECO 734/2004, of 11 March, and its own operating regulations, for which purpose we inform you of the procedure to be followed.
Who can complain
When to complain
An objection or complaint can be made when it is considered that any decision adopted by LINEA DIRECTA ASEGURADORA, S.A. does not respect the rights corresponding to the contract signed, provided that:
We want to provide the best service
The Objections and Complaints Department is not a service designed to resolve doubts or incidents related to the purchase, modification and payment of insurance or claims management, for which the Company has dedicated telephone numbers. Contact by phone
How to complain
By post:
Línea Directa Objections and Complaints
Ronda de Europa nº 7
28760 Tres Cantos (MADRID)
By email:
In accordance with the provisions of Law 59/2003, of 19 December, on Electronic Signatures, or by including a signature of the complainant in the aforementioned email, which you can also use for any additional clarification or query relating to them.
IN ORDER FOR AN OBJECTION OR COMPLAINT TO BE ADMITTED, THE FORM MUST BE
SIGNED BY THE COMPLAINANT.
ONCE SIGNED IT CAN BE SENT BY EMAIL TO:
reclamaciones@lineadirecta.comSteps to follow:
Everything related to our Objections and Complaints procedure and policy is available below in the attached document.