Car Insurance
Telephone number | Service | Opening hours |
---|---|---|
917 002 006 | Sales & Customer Services | 9am-7pm (Monday to Friday) |
00 34 917 002 006 | (From outside Spain) | 9am-1pm (Saturday) |
919 180 007 | Claims Management Service | 9am-5.30pm (Monday to Friday) |
00 34 919 180 007 | (From outside Spain) | |
919 171 171 | Car Breakdown & Travel Assistance | (24 hours, 365 days) |
00 34 919 171 171 | (From outside Spain) | (24 hours, 365 days) |
919 180 027 | Mechanical Assistance | (24 hours, 365 days) |
919 180 017 | Motor Fines Management | 9am-8pm (Monday to Friday) |
919 180 022 | Motor Legal Assistance Service | 8am-8pm (Monday to Friday) |
00 34 919 180 020 | (For emergency legal consultations) | (24 hours, 365 days) |
Motorbike Insurance
Telephone number | Service | Opening hours |
---|---|---|
917 002 006 | Sales & Customer Services | 9am-7pm (Monday to Friday) |
00 34 917 002 006 | (From outside Spain) | 9am-1pm (Saturday) |
919 180 007 | Claims Management Service | 9am-5.30pm (Monday to Friday) |
00 34 919 180 007 | (From outside Spain) | |
919 171 171 | Motorbike Breakdown & Travel Assistance | (24 hours, 365 days) |
00 34 919 171 171 | (From outside Spain) | (24 hours, 365 days) |
919 180 024 | Motorbike Technical Equipment | 9am-7pm (Monday to Friday) |
919 180 041 | Technical Equipment Coverage Helmet | 9am-7pm (Monday to Friday) |
919 180 027 | Mechanical Assistance | (24 hours, 365 days |
919 180 017 | Motor Fines Management | 9am-8pm (Monday to Friday) |
919 180 022 | Motor Legal Assistance Service | 8am-8pm (Monday to Friday) |
00 34 919 180 020 | (For emergency legal consultations) | (24 hours, 365 days) |
Home Insurance
Telephone number | Service | Opening hours |
---|---|---|
917 002 010 | Sales & Customer Services | 9am-7pm (Monday to Friday) 9am-1pm (Saturday) |
00 34 917 002 010 | (From outside Spain) | 9am-7pm (Monday to Friday 9am-1pm (Saturday) |
917 002 010 | Claims Management Service | (24 hours, 365 days) |
00 34 917 002 010 | (From outside Spain) | (24 hours, 365 days) |
919 152 123 | Door Opening Service | (24 hours, 365 days) |
919 152 123 | Medical or Health Assistance | (24 hours, 365 days) |
919 152 123 | IT Assistance | 9am-7pm (Monday to Friday) |
919 152 123 | Legal Assistance | 9am-7pm (Monday to Friday) |
919 152 123 | Additional Repairs | 9am-7pm (Monday to Friday) |
Auto- und Motorradversicherung
Telefon | Service | Geschäftszeiten |
---|---|---|
917 701 778 | Verkauf und Kundenservice | 9am-7pm (montags bis freitags) 9am-1pm (samstags) |
917 701 778 | Schadensabteilung | 9am-5:30pm (montags bis freitags) |
00 34 917 701 778 | (Aus dem ausland) | |
919 170 170 | Pannen- und Unfallhilfe | (24 Std, 365 Tage im Jahr) |
00 34 919 170 170 | (Aus dem ausland) | (24 Std, 365 Tage im Jahr) |
Línea Directa Aseguradora
Ronda de Europa, nº 7, C.P. 28760 Tres Cantos. Madrid.
Business
Apartado de Correos 151, C.P. 19200 Azuqueca de Henares. Guadalajara.
Claims
Apartado de Correos 83, C.P. 19200 Azuqueca de Henares. Guadalajara.
Customer Service
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.
Motorbikes
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.
Home
Apartado de Correos 68, C.P. 19200 Azuqueca de Henares. Guadalajara.
Breakdown Assistance Invoices
LÍNEA DIRECTA ASISTENCIA S.L.U.
Parque Empresarial Cerro de los Gamos.
Camino Cerro de los Gamos, 1 Edificio 5-6, Planta 3.
C.P. 29224 Pozuelo de Alarcón. Madrid
Before submitting formal* objection or complaint you can contact us in order to give you a quick reply to your incident.
By calling our phone numbers:
Calling our phone numbers
Or you can tell us what happened to you and we'll call you back as soon as possible:
Car Supervision
Home Supervision
*If you are not satisfied with the Company's decision, please note that Línea Directa Aseguradora, S.A. has a Complaints and Objections Department and a Financial Ombudsman, whose aim is to process and resolve our customers' complaints and objections, all in accordance with the provisions of Ministerial Order ECO 734/2004, of 11 March, and its own operating regulations, for which purpose we inform you of the procedure to be followed.
Who can complain
When to complain
An objection or complaint can be made when it is considered that any decision adopted by LINEA DIRECTA ASEGURADORA, S.A. does not respect the rights corresponding to the contract signed, provided that:
We want to provide the best service
The Objections and Complaints Department is not a service designed to resolve doubts or incidents related to the purchase, modification and payment of insurance or claims management, for which the Company has dedicated telephone numbers. Contact by phone
How to complain
By post:
Línea Directa Objections and Complaints
Ronda de Europa nº 7
28760 Tres Cantos (MADRID)
By email:
In accordance with the provisions of Law 59/2003, of 19 December, on Electronic Signatures, or by including a signature of the complainant in the aforementioned email, which you can also use for any additional clarification or query relating to them.
IN ORDER FOR AN OBJECTION OR COMPLAINT TO BE ADMITTED, THE FORM MUST BE
SIGNED BY THE COMPLAINANT.
ONCE SIGNED IT CAN BE SENT BY EMAIL TO:
reclamaciones@lineadirecta.esSteps to follow:
Everything related to our Objections and Complaints procedure and policy is available below in the attached document.